Frequently Asked Questions
We understand that choosing the right short-term rental management partner is an important decision. Below you'll find answers to the most common questions we receive from landlords, corporate clients, letting agents, and investors. If you need further clarification on any aspect of our services, we're always happy to discuss your specific situation in detail.
Landlord Questions
Do you work with all properties?
We carefully assess each property's suitability based on several key factors including location, layout, condition, and operational fit. Our evaluation process ensures that properties we take on will perform well in the short-term rental market whilst meeting our quality standards. Not every property is right for short lets, and we'll provide honest feedback during our initial assessment to help you make an informed decision about whether this model suits your investment.
How do you maintain standards?
We operate with rigorously structured cleaning schedules, comprehensive inspection routines, and fully documented operational processes. Each property undergoes thorough checks between guests, with detailed checklists covering everything from cleanliness to functionality. Our quality control systems ensure consistency across all properties we manage, protecting both your investment and your reputation.
What happens if something breaks?
We manage all day-to-day maintenance issues as part of our standard operations. Our experienced team coordinates repairs swiftly, working with trusted contractors to resolve problems efficiently. You'll receive regular updates on any maintenance activities, and we handle the entire process from identification through to resolution, minimising disruption to bookings and ensuring your property remains in excellent condition.
Corporate Client Questions
Do you offer corporate rates?
Absolutely. We provide tailored corporate rates based on your specific requirements including team size, booking dates, and length of stay. Our corporate packages are designed to offer excellent value for businesses requiring flexible accommodation solutions, whether for project teams, relocating staff, or visiting executives. The longer the booking and the larger the team, the more competitive our rates become. Contact us to discuss a bespoke package that meets your organisation's needs.
Do you support rolling projects?
Yes, we actively support rolling projects where availability permits. We understand that business timelines can be fluid, and we work closely with corporate clients to accommodate changing schedules and extending stays. Our portfolio of properties provides flexibility to move teams between locations or scale accommodation up and down as project requirements evolve. We'll work with you to find solutions that align with your operational needs.
Letting Agent Questions
Are you competing with letting agents?
No, we're not competitors – we're potential partners. We work collaboratively with letting agents and provide alternative solutions for landlords whose properties may not suit traditional long-term lettings or who want to explore the short-term rental market. Many agents refer clients to us when short lets make more commercial sense, and we're happy to discuss referral arrangements. We support the broader lettings ecosystem by offering specialised short-term management that complements traditional agency services.
Investor Questions
Do you offer hands-off investment options?
Yes, we provide fully hands-off management solutions for property investors who want to maximise returns without the day-to-day operational burden. Our comprehensive service covers everything from guest acquisition and communication to cleaning, maintenance, and financial reporting. Beyond standard management, we also welcome strategic investment partners and joint venture discussions, depending on alignment and fit. If you're considering entering the short-term rental market or scaling your portfolio, we can explore various partnership structures tailored to your investment objectives.
Still Have Questions?
We know that every property, business, and investment situation is unique. If you haven't found the answer you're looking for, or if you'd like to discuss how our services can be tailored to your specific circumstances, we're here to help.
Our team is ready to provide personalised guidance, whether you're a landlord exploring short-term letting options, a business seeking corporate accommodation, a letting agent looking for partnership opportunities, or an investor evaluating the market. Book a no-obligation consultation call to discuss your requirements in detail.
